Control Systems Applications Engineer/Inside Sales-WA
Bothell, WA
PCE Pacific, Inc., the leading NW distributor of industrial process control equipment & systems, seeks an individual to provide inside sales support for growing control systems & systems integration business. This position supports our customers in the general process control industries and well-head automation in the oil & gas production market. This position is located just north of Seattle in Bothell, WA.
Key Job Elements:
1. Respond to incoming customer calls, faxes, and emails that request product and services information.
2. Interpret customer specifications and requirements (RFQ’s) in order to understand functional and commercial requirements. Develop a list of hardware, software and buyout components, along with appropriate services, needed to meet customer requirements.
3. Employ strong technical writing skills to develop professional proposals that articulate the technical, commercial and differentiated aspects of our offering.
4. Assist customers with product requests, ensuring the appropriate product selection, sizing, and specifications and services, based on the intended application.
5. Develop system architecture and conceptual drawings using Visio (1 to 2 pages typically).
6. Prepare internal order write-up documentation in response to customer purchase orders.
7. Determine product or services sourcing that will most effectively maximum PCE Pacific’s gross margin while meeting the customer’s needs.
8. Troubleshoot delivery issues that arise and notify the customer of any change in status of their order.
9. Instruct the customer on procedures for returning items when necessary.
10. Assist customers with requests for product repairs.
11. From time to time, may conduct or assist with presentations or other meetings at customer sites.
12. Achieve gross margin and bookings goals, cross-sell additional PCE products and services when possible, and actively support various growth and customer service initiatives.
13. Develops, maintains and leverages good working relationships within PCE Pacific and our principle suppliers.
Qualifications:
1. Process control product and applications knowledge, typically acquired through a 4-year engineering or technical degree, job experience, and/or product-specific training.
2. Well refined customer service skills (good phone presence, timely responses and follow-through on requests, “plus one” service, etc.) in order to represent PCE Pacific positively and develop ongoing relationships with new and existing customers.
3. Previous inside or outside sales experience and the ability to accurately identify customers’ needs, effectively match them with PCE Pacific products and services, and sell the features and benefits of our product line.
4. Strong understanding of control system architecture, software & networks, including DCS, Remote Operated Controllers & SCADA (controllers, I/O, workstations, network devices and accessories, such as cabinets, power supplies, cabling, solar panels, etc).
5. Strong oral and written communication skills that reflect a professional, business approach.
6. Proficient with Microsoft Word, Excel, Visio.
7. Good organizational and time management skills, as well as the ability to be self-directed and work with limited supervision.
8. Ability to multi-task and carry out concurrent customer requests and proposal activities.
9. Customer-focused outlook with a professional and positive attitude.
10. Capable of working both independently and as part of a team. Good leadership and administrative skills in order to efficiently function as a product champion or trainer.
11. Proven analytical and problem-solve skills, and the ability to deal with detail-oriented work accurately.
12. Ability to travel out of state to attend week-long product/applications classes, along with occasional visits to customer sites.
Thursday, January 26, 2012.