Order Management Supervisor

Bothell, WA

PCE Pacific, Inc., the leading NW distributor of industrial process control equipment & systems, seeks an Order Management Supervisor for our Bothell, WA office.

PCE Pacific is an independent, northwest company focused on the process control needs of the industries in the Pacific Northwest, Inter-Mountain West and Alaska regions. We represent the highest quality process control equipment manufacturers and have assembled the people, products and services necessary to be the one resource companies need for every aspect of process control in their mill, plant, or facility. For more company information, visit our website at www.pcepacific.com.

 

Order Management Supervisor

The Order Management Supervisor is responsible for their team’s timely and accurate processing of customer orders coming from the Sales channel. This role will be responsible for the day to day operations of Order Management, Project Management and Documentation. This includes processing orders, assisting customers with order inquiries, and coordinating with other departments to ensure accurate and timely shipping and invoicing.  This position requires strong leadership skills, customer service, and collaboration to contribute to the company’s overall success.

 

Key Job Elements:

  • Leading, Managing, and Accountable
  • Day-to-day operation of the Order Management group and lead resource for answering team, customer and internal questions
  • Ensure compliance with Standard Operating Procedures (SOP) including accurate and timely entry of orders
  • Work closely with the Director of Operations and their staff to achieve department goals and meet operational metrics
  • Employee development within department including coaching, performance reviews, and skill/career development
  • Process improvement ideas; evaluate, develop and implement.This includes updating work instructions and procedures as needed.
  • Promote collaboration within the group and with other departments
  • Training of new employees on Order Management procedures
  • Evaluate departmental needs with the ability to develop and recommend solutions
  • Will also include performing Order Administrator tasks as needed (see supplemental information)

 

Qualifications:

  • Proven ability to manage people
  • Must be customer service centric
  • Strong oral and written communication skills that reflect a professional, business approach
  • Strong reasoning, analytical and problem solving skills
  • Organized and detail oriented by nature
  • Driven by process improvement and open to new ideas
  • Excellent keyboarding skills, especially with numbers and lengthy alpha/numeric character combinations.
  • Ability to learn, understand and train others on customized business systems and procedures
  • This position requires sitting and use of a desktop PC the majority of the day and requires the ability to use standard office equipment (telephone, copier, scanner, fax machine, etc.), mobility to retrieve/deliver files/documents and attend meetings in different areas of the office, manual dexterity to keyboard, write with a pen/pencil, dial a phone, sort papers, file, and other similar office tasks

 

PCE Pacific believes that each job function makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent or the company to only the work identified.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

This job offers Medical, Dental, Life/AD&D, and Long Term Disability benefits, a 401k with employer matching, and a variable compensation component tied to job performance in addition to base salary.

 

PCE Pacific, Inc. is an Equal Opportunity Employer.

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Order Administrator (supplemental information)

The Sales Administrator is responsible for the timely and accurate processing of orders coming from the Sales channel.  This includes processing and facilitating customer orders, assisting customers with order inquiries, and ensuring the accurate and timely transfer of order information to Accounting for customer invoicing.  The position requires strong customer service and interpersonal skills to build lasting customer relationships and enhance sales team work practices.

 

Key Job Elements:

  • Works in a team environment with Inside Sales to ensure the accurate and timely processing of customer orders as well as collaborating with other departments to fix issues on orders.
  • Enters customer orders into business system ensuring timely and accurate processing.
  • Prepares and transmits vendor purchase orders via fax, phone, and/or data transmission when needed based on sourcing requirements.Facilitates accurate and timely vendor order processing by monitoring vendor ship dates and order accuracy.
  • Manages status of order delivery to the end customer and takes steps to expedite when needed.Troubleshoots delivery issues that arise and notifies the PCE sales team and customer of any change in status of their order.
  • Enters computer-based shipping status notes on all orders at various points of processing to communicate current order status to coworkers.
  • Responds to incoming customer calls, faxes, and emails that request order status updates or tracking information.
  • Involved in executing the returned goods process for customer orders when necessary.
  • Ensures prompt processing of vendor invoices.
  • Prepares customer order documentation for the invoicing process, confirming correct quantities, costs & customer pricing before submitting to accounting for final customer invoicing.

 

PCE Pacific believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent or the company to only the work identified.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

 

PCE Pacific, Inc. is an Equal Opportunity Employer.

Monday, July 10, 2017.

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