Systems Integration Project Coordinator

Bothell, WA

Systems Integration Project Coordinator

The Systems Integration Coordinator is responsible for the processing and administration of customer project purchase orders.  This includes assisting customers with their purchase order inquiries and coordinating with the Sales, Engineering, Project Management, and Panel Shop teams to ensure accurate and timely shipping and invoicing of orders.  The position requires strong customer service, organizational, and interpersonal skills to build lasting internal and external customer relationships and enhance team work practices.

 

Key Job Elements:

  • Works closely with Inside Sales to ensure the accurate and timely processing of customer project orders as well as collaborating with other departments to fix issues on orders.
  • Enters customer orders into the company’s business system in accordance with established project order entry procedures, ensuring all data is accurate and complete, and order processing is timely.
  • Prepares and transmits vendor purchase orders via email, phone, and/or data transmission when needed based on sourcing requirements.Facilitates accurate and timely vendor order processing by monitoring vendor ship dates and order accuracy.Monitors vendor responsiveness, costs, and lead times and provides feedback to the quoting team concerning future vendor selection.
  • Manages order status and delivery to the end customer, and takes steps to expedite when needed to meet schedule deadlines.Troubleshoots delivery issues that arise, and keeps Sales, Engineering, Project Management, and Panel Shop teams, as well as the customer, informed of any change in status.
  • Responds to incoming customer calls and emails that request order status updates or tracking information.
  • Assists in executing the returned goods process for customer orders when necessary.
  • Ensures prompt processing of vendor invoices.
  • Collaborates with Project Manager on all aspects of project.Proactively communicates burn rates of project cost and labor budgets, invoicing opportunities (Project Milestone, time/schedule based, order shipment, etc.), and potential schedule delaying issues to the Project Manager.Aides in the forecasting and scheduling of internal material and labor resources.
  • Prepares order documentation for the customer invoicing process, confirming correct quantities, costs & customer pricing before invoice submittal.
  • Works with Panel Shop to ensure appropriate shop and bench stock material levels.

 

Qualifications:

  • Previous customer service experience and well-defined customer service skills (good phone presence, timely responses and, follow-through on requests, etc.) in order to represent PCE Pacific positively and develop ongoing relationships with customers.
  • Ability to work effectively both independently and as part of a team with diversified skill sets.Must be task-oriented, self-directed and able to work with limited supervision.
  • Strong oral and written communication skills that reflect a professional, business approach.
  • Strong reasoning, analytical and problem solving skills. Good math skills and the ability to memorize and recall numerous product and processing codes (product codes, shipping codes, product numbers, etc.).
  • Good administrative/clerical skills, organizational, and time management skills, as well as the ability to prioritize and multi-task.
  • Excellent typing skills, especially with numbers and lengthy alpha/numeric character combinations.Ability to deal with detail-oriented work accurately.Meticulous attention to detail to ensure accuracy of assignments.
  • Good PC skills and familiarity with MS Windows, Outlook, Word, Excel, internet applications.Ability to learn and understand customized business systems.Previous experience with the IFS enterprise resource planning software is preferred, but not required.
  • The position requires sitting and use of a desktop PC the majority of the day and requires the ability to use standard office equipment (telephone, copier, scanner, fax machine, etc.), mobility to retrieve/deliver files/documents and attend meetings in different areas of the office, manual dexterity to keyboard, write with a pen/pencil, dial a phone, sort papers, file, and other similar office tasks

 

PCE Pacific believes that each job function makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent or the company to only the work identified.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

PCE Pacific, Inc. is an Equal Opportunity Employer.

Tuesday, May 30, 2017.

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