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Service Manager - Mechanical Operations

Everett, WA
Dec 4, 2020

Service Manager - Mechanical Operations

The position’s primary role is to lead the mechanical operations field and depot service organization in both  the Everett, WA and Anchorage, AK facilities.  The position will require field-based and shop-based work and may require 20-25% travel. The job also requires the person to exhibit basic knowledge of ASME codes and standards and requirements of the National Board for VR certification management. 

Key Job Elements:

  • Responsible for the service execution for all control, pressure relief, isolation, regulator repair covering the Everett (WA, OR, ID) and Anchorage (AK) service regions.
  •  Manages the daily scheduling and workload among all service technicians in Everett and Anchorage.
  • Oversees and provides training of service technicians to grow their product knowledge and repair skills.
  • Works closely with Service Coordinators, sales, SLC Service Manager, and outage members to execute depot and field service engagements.
  • Works with the sales and service coordination teams to help identify, scope, and close service opportunities.
  • Performs ongoing process optimization for the service execution process.
  • Participates in the Mechanical Ops leadership team.
  • Responsible for the overall Everett and Anchorage shop management and maintenance.
  • Performs standard management/supervisory responsibilities for the service technician team (performance reviews, coaching, training plans)
  • Works closely with the new product execution team on facilities and resource management.
  • Responsible for the management and renewal of the VR certification for new product and service repair for both the Everett and Anchorage facilities.
  • Participates, as needed, in customer meetings related to mechanical service work being executed in the Everett and Anchorage service regions.
  • Drives a customer-focused mindset in the service team to ensure results meet customer expectations.
Job Qualifications:
  • 10+ years of experience in process control service work.
  • 5+  years of management experience.
  • Leadership skills, quality of character, trustworthy, and dependable.
  • General mechanical skills.  Prior experience with isolation, control, and pressure relief valves preferred.
  • Experience with the National Board and VR certifications preferred.
  • Must be able to read and interpret various part drawings, customer specifications, and valve assembly instructions.
  • Strong interpersonal & communication skills to communicate effectively with management, engineering, sales, maintenance, & administrative personnel.
  • Ability to work in an environment with frequent exposure to one or more unpleasant or hazardous conditions (noise, heat, dust, etc.).
  • Ability to work on tasks that occasionally produce a high level of mental/visual fatigue, performed under pressure, requiring intense mental application and attention to detail.
  • Ability to perform work safely at all times.
  • Must be reliable and exhibit acceptable attendance habits.  Ability to work overtime and/or be on call if needed.

This company believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent or the company to only the work identified.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

PCE Pacific, Inc. is an Equal Opportunity Employer.